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Terms & Conditions

1. Application of terms

These trading terms apply to the sale of goods and services by Furncare to any contracting company, customer or client, to the exclusion of all other terms and conditions including any terms or conditions which any representative of any buyer may purport to apply under any purchase order, confirmation order or similar document. Acceptance of delivery of the goods shall be deemed conclusive evidence of the buyer’s acceptance of these trading terms. Any special terms and conditions agreed between the parties shall be inapplicable unless agreed in writing by Furncare, and signed by one of the partners.

2. Prices

All prices are correct as from 1st January 2021. All prices exclude VAT, which will be added at the current rate. Prices or specifications of products may be changed at any time without prior notice. Orders will be invoiced at the price ruling at Date of Despatch.

An extra discount may be applicable on large orders for some products. Please consult our Sales Office at the time of ordering.

3. Products

Every effort has been taken to ensure descriptions are correct, however specifications may change. Where possible any changes or errors will be advised at the point of ordering.

All sizes are approximate – should any significant changes occur we will advise at point of ordering. Should certain products be unavailable we reserve the right to supply an alternative equivalent or a product of better quality at the same price.

4. Ordering

All orders must be placed in writing either by post, email, or online via the Furncare website. Furncare will not take responsibility for any discrepancies, when orders have been placed verbally. All orders must have an order number or order reference.

5. Cancellation or refusal of order

Furncare is not obliged to accept cancellation or refusal of orders, however Furncare will endeavour to meet customers’ requirements. Should orders be cancelled or refused through no fault of Furncare, Furncare reserves the right to charge for losses incurred.

6. Delivery

Delivery dates cannot be guaranteed and Furncare shall not be held liable for any delay in delivery or any consequences thereof.

7. Damages and shortages

If your order is received short or damaged, notification must be received within 3 days of delivery. If a delivery is signed for “unexamined”, it should be checked by an authorised person within 24 hours, otherwise no claims can be considered.

8. Return of goods

A) Goods not faulty but no longer required by the customer, or where the customer has ordered incorrectly or not specified the correct size or colour, etc, will only be accepted for credit within 5 days of delivery provided they are in perfect condition and in original packaging. A 15% handling charge will normally apply, plus any carriage costs incurred by Furncare. After 5 days a 25% restocking charge will apply. No goods are accepted for return after 20 days.

B) Goods ordered specially (non stock lines) will not be accepted back for credit unless they can be returned to the manufacturer, in which case a 25% restocking charge plus carriage charge will apply.

C) To return goods, please telephone our Sales Team (01603 664 900) quoting the Delivery Note number to issue you with a returns authorisation. Drivers are not able to collect products without a collection note.

9. Health and safety

The Purchaser is solely responsible for ensuring that each product is suitable for the application for which it is required.

10. Guarantee

Where goods are supplied with the benefit of a warranty this will only continue to apply providing products have been used in accordance with manufacturer’s instructions.

Any guarantee will cover manufacturing defects, but will not cover wear and tear.

Guarantees will also only apply if products have been purchased as “fit for purpose”. It is the customers responsibility to assess this requirement and if in doubt to consult a member of the Furncare sales team and to secure confirmation in writing. In the unlikely event of a claim this will be required as evidence.

All claims must be supported with a copy of your original invoice as proof of purchase.

11. Warranty repairs

Where a product has to be repaired within the warranty period and it is found the product has been misused or not properly maintained, the repair will be chargeable.

12. Payment

30 days from date of invoice for approved accounts, otherwise payment with orders. Interest may be charged at 1.% per month on invoices overdue for payment from the end of the next month after date of invoice. Supplies will be withheld if accounts are overdue by more than 15 days. Charges will be made for any cheques dishonoured. Unclaimed credit balances will be written off after six months.

13. Title

Title in all goods sold does not pass to the Purchaser until all monies owed by the Purchaser are paid in full and all cheques cleared. The placing of an Official Order shall be considered to imply acceptance of this condition and all other conditions in these terms. If payment terms are exceeded or if the Purchaser defaults due to bankruptcy, receivership or ceasing to trade, Furncare shall have the right to enter the Purchaser’s premises to repossess unpaid goods.

14. Liability

Furncare accepts no liability of whatever nature arising as a result of any representations, breach of contract, late delivery of goods, negligence or otherwise including but not limited to any liability for indirect or consequential loss, or loss of profit, revenue, business or goodwill except for liability for death or personal injury by Furncare’s negligence. All conditions, warranties, guarantees and representations, express or implied, by statute common law or otherwise in relation to the goods (other than any liability which Furncare is not permitted by Law to exclude or restrict) are hereby excluded.

15. Storage

If the Purchaser requests Furncare to hold stock that has been ordered for them for a period of time, Furncare reserves the right to charge interest on the value of the stock held. The interest rate charged will be interest-free for the first two months, and then increase to 2.% for the following three months. After five months of holding the stock, the interest rate will increase to 5.% per annum, calculated daily and compounded monthly. Interest will accrue from the agreed delivery date that the stock is held by Furncare until the date that it is released to the customer. Furncare will provide the Purchaser with written notice of the interest charges before they are incurred.

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