Privacy Policy

Furncare is committed to preserving the privacy of all visitors to Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, or enquire about products or services on you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website as well as information about you from emails or letters you send to us.

Use of your information

Your information will enable us to provide you with access to all parts of our site and to supply the goods you have requested. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. Further, where you have consented, we might also use your information to let you know about other products which we offer which may be of interest to you including contacting you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know. We also use this data for credit management purposes. Furncare are committed to only using the information supplied to us for the purpose originally intended.

Data Protection

At Furncare the privacy of our customers is of paramount importance to us. We comply with the General Data Protection Regulation and will not share any personal information without our customers’ consent. If you have any queries about our privacy policy please do contact us on 01603 664 900.

Disclosure of your information

The information you provide to us will be held on our password protected computers in the UK. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires, unless you request it to be removed from our database.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Furncare Ltd, 16 Roman Way, Fison Way Industrial Estate, Thetford, IP24 1XB
Tel: 01603 664900 – Fax: 01603 622972

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Email disclaimer

Email and any attached files may contain confidential information and/or copyright material and is intended for the use of the addressee only. If you have received a transmission in error you may not reproduce, copy, distribute or disclose its contents to anyone else; please notify the Furncare sender on the above number or by return immediately and delete this email from your computer system. Liability cannot be accepted for statements or opinions that are clearly the sender’s own and not made on behalf of Furncare Ltd. Furncare Ltd cannot accept liability for any virus or related damage resulting from an email message. You should perform your own virus checks before opening any attachments. Please note that we do not enter into contracts by email and all discussions by email should be treated as subject to contract unless we expressly provide otherwise.

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