FAQs

Please see below for answers to our most frequently asked questions. If you do not see an answer to your question please give us a call on 01603 664900 and we’d be happy to help.

You can place an order by any of the following methods:

Any of our advisors will be able to talk through your purchase and offer advice based on your requirements. Please advise when placing your order if you have a purchase order number and if there are any special delivery instructions i.e.difficult access, stairs.

Once your order has been placed, you will receive a confirmation email along with any additional information you need to know and our operations team will then be in contact.

Please refer to the map below for details of our lead times and the areas we deliver to:

 

New customers:

First order to be paid by proforma prior to processing by one of the following methods: credit or debit card over the phone, BACS transfer or cheque. A credit account can then be set up for future orders subject to approval by our accounts team.

Returning customers:

We offer the option of a 30 day credit account subject to approval from our accounts team. If you would like to set up a credit account please contact us on 01603 664 900 to request a form which we require to be completed in full and returned to us. We also offer the option of payment by credit or debit card over the phone, BACS transfer or cheque.

For stock items delivery to the green highlighted areas is with 5 working days, delivery to the purple highlighted areas is within 10 working days. For any of the blue highlighted areas please contact our office on 01603 664900 for current lead times.

Delivery of all non stock items is 4 – 8 weeks unless otherwise advised.

 

We pride ourselves on our outstanding delivery service. On the day of your delivery our driver will introduce themselves to reception and confirm which room(s) the furniture or furnishings are for. The items will then be placed in the room(s), with all packaging removed and recycled.

Many of our items are delivered fully assembled, in instances where this is not the case our driver will assemble the item on site. All of our drivers are DBS checked for your added peace of mind.

For full details on our delivery service please watch the short video below.

Our general warranty terms are as below unless otherwise indicated on specific products. In the case of upholstered items, the upholstery itself will sometimes have a different warranty which is in accordance with the upholstery manufacturers’ terms.

Bedroom furniture:

  • Karsson, Marcello, Valerio, Dawson & Stellan – 6 years
  • Solid wood ranges – 3 years
  • All other ranges – 5 years

Divan beds & mattresses – 1 year

All other products – 3 years

All of our upholstery and textiles are fire retardant and wherever applicable all of our furniture is also Crib 5 FR.

We’d love to hear about your next project! Our advisory team would be happy to visit to discuss your requirements and we can also provide you with unique room layouts and mood boards from our interior designer. We also offer the facility of a virtual appointment if you would prefer.

If you’d like to book an appointment please contact us on sales@furncare.co.uk or call 01603 664900.

There are a wide range of healthcare upholstery options and in many cases both textile and faux leather upholstery would be suitable. Our advisors are happy to recommend upholsteries based on your requirements and the type of care you provide .Please discuss this with us when placing your order if you would like any guidance.

For full details on the qualities of textile and faux leather upholstery, why not have a read of our blog post here.

We supply to elderly care, including dementia and nursing, supported living, learning and physical disability homes and also more challenging environments.

As some products aren’t suitable for certain sectors, you can navigate through our menus on the homepage to the sector you require and the products that we would recommend. Our team are also able to offer advice on the suitability of a product for your environment.